We'd love to hear from you, but first please check out our most common XRACE event queries.
They are listed below. If your query concerns something else, please complete the contact us form below. It can take up to 72 hours reply to this query. Thanks in advance. You can also check out our FAQ page as well. Click on this link here FAQ's.
WE WOULD STILL LIKE TO ENTER BUT ONLINE ENTRY HAS CLOSED.
When do we collect our shirts? There is no delivery of shirts - all shirts are to be collected on race day. We do not courier out shirts.
Age-group trophies and awards and missing shirts. If after the event, you may have missed prize-giving and would like to have your age-group trophy or medal sent out to you or if you did not make the event and would like your shirts are sent to you, you will need to purchase a courier ticket and we will organise delivery. Please note that there could be a delay of up to 2 weeks to get trophies out as we travel and cannot facilitate the order until we arrived back in our base. Click here to purchase a courier ticket.
Compulsory challenges. An XRACE compulsory challenge is challenge that all XRACE teams will have to complete. We tell you in advance exactly what the challenge is and what is required to successfully complete it. Click on this link for compulsory challenges.
Swapping out a team member. This is no problem. Please visit the late registration tent at least 60 minutes prior to the first wave departing. We will facilitate the changes on the spot. We do not allow shirt swaps. You can purchase a new shirt for $15 at the late registration tent.
Shirt Swaps. We do not allow shirt swaps. You can purchase a new shirt for $15 at the late registration tent.
Our teammates are in different waves. If you have been assigned a wave that is different to your teammate - please select the later of the two waves and all go together.
We would like to return our transponders. If you have transponders from your XRACE, could you please place them in a plain envelope and return them to:
XRACE Unit 8, 25 Terminus Street Te Aroha 3320
Siblings racing for age-group trophies. XRACE encourages competition and sportsmanship. We have a hard and fast ruling with regard to siblings both trying to race for an age-group trophy. Siblings cannot start in the same wave and must go at least 10 minutes apart. This allows for complete fairness with all other teams. You must choose one team to start 10 minutes after the published time.
Siblings racing together. If your family is not racing for age-group awards, you are welcome to all start together.
Prize-giving. We hold a prize-giving approximately 90 minutes after the published start time (+ or - 20 minutes). Please note you must be present to take home the prizes. Listen to the announcer’s instructions for more information about prize-giving.