FAQ'S

 

ONLINE REGISTRATION IS CLOSED BUT WE STILL WANT TO REGISTER FOR THE EVENT.

Yes, you can still register in person on race day. You need to make payment in cash at the help desk of $90 for a single team and $120 for two teams. Please note, we do not have EFTPOS or credit card facilities. Make sure you arrive at least 60 minutes prior to the race starting so your registration can be processed promptly and accurately.

 

WHO CAN XRACE?

XRACE is a team challenge where kids aged 6 - 14 years and their mum or dad (or caregiver) race together, side by side. Grandparents and other relatives/trusted family friends also are welcome to step in to be teammates.

 

AM I FIT ENOUGH TO DO XRACE? 

Families of a wide variety of physical fitness abilities enjoy NZHL XRACES. Some teams go from the gun and try and chase out an age-group trophy or even the overall win. The majority of families don't. Most families are at XRACE to enjoy the family experience of being outdoors and completing an awesome adventure together as a family. You are more then welcome to walk the whole race if that is your fitness level.

XRACE is the perfect training goal for your family to run or walk 3-4KM; for many families, XRACE is a huge source of motivation and ultimately, of pride, to train, race and finish together.

 

HOW TO XRACE:

•Read your race week update (sent to you by email in the week prior to your race) carefully. 

•It is important that you arrive  60 minutes before the start of your event to collect your race packs, pick up your transponder and get ready to XRACE.

• Pay attention to the instructions and rules given during the race briefing (this happens just prior to the first start waves departing)

• All teams will line up at the start line in order of start waves (e.g. start wave 0 first, start wave 1 behind etc.). One minute before your start waves start gun goes, you collect your first challenge card. Once the start gun goes, anything is possible: you just need to follow the instructions of the XRACE marshals.

• XRACE is a team event and unless specifically required by a challenge, you must stay together as a team at all times – i.e. parent and child.

 

WHAT DO I WEAR?

You will be provided with an XRACE t-shirt which must be worn during the competition. You must also wear the provided transponder (timing chip).

XRACE challenges may involve water, mud and physical exertion, so we recommend you dress appropriately in clothes you don't mind getting dirty, covered toe shoes and your swimming togs underneath your clothing in case you encounter a water challenge.

 

WHAT DO I BRING?

Checklist of what you should bring along:

• Comfortable athletic clothing – like shorts, running shoes and cap

• Swimming togs on (underneath your clothing) – you may or may not be getting wet

• Towel

• Pen or pencil

• Sunscreen

• Water bottle

• Raincoat – if it rains, we race and get wet

• Change of clothing for after your XRACE

• Picnic for team and family supporters for after XRACE. Prize giving is held straight after the last team crosses the line.

• Your own medication if required

Check out your city's event page for more info about your race and what to bring. 

 

CAN I LEAVE MY STUFF SOMEWHERE WHILE I RACE?

Yes, there is a monitored Bag Drop tent where you can leave a bag while you race.

 

IS THERE ANYTHING I SHOULD NOT BRING?

  • Mobile phones or electronic devices may get wet during the event.
  • Valuables 
  • Please no pets at this event.
  • This is a drug and alcohol free event. We are also smoke free.

 

WHEN SHOULD I ARRIVE? 

To ensure a stress-free race day, you should aim to arrive 60 minutes ahead of the main XRACE start time. This will give you plenty of time to park, walk to the start, pick up your race pack and transponders and hear the race briefing, which happens 15 minutes before the main XRACE start. 

*Nippers start 30 minutes prior to the main XRACE start, so give yourself extra time if you are also participating in that.

*If you have already received your race pack in the mail and don't have any Nippers, you can aim to arrive approximately 30 minutes before the main XRACE start time.

*If something comes up and you're running late, just come see us at Late Registration as soon as you arrive and whenever possible,  we will put you in a later start wave.

 

CAN I BRING MY DOG/PET?

We love dogs too, but we ask you to please leave your pets at home for XRACE. Service dogs are welcome.

 

HOW OLD DO YOU NEED TO BE TO XRACE?

For 2016 and beyond, we have changed the age limits of children in a team. The youngest age is up to you. 7 is the recommended age but if you feel your 6 year-old child can handle the course, this is up to you. It is probably a bit much for a 5-year old but again, all kids are ready at different ages so we will leave the final call up to you. The oldest age has now moved out to 14 years of age. So, for some teams it’s “one more time around the course.” Parents/caregivers must be 18+.

 

WHAT IS THE UPPER AGE LIMIT?

14-year-olds can now enter XRACE as a child in a team (age is at race day).

 

CAN CHILDREN UNDER 7 RACE?

Yes, parent can decide whether they are ready for XRACE or they can enter Nippers

 

HOW MUCH DOES NIPPERS COST?

The Nippers entry fee is $15 plus the booking fee. NIPPERS is open to children aged 6 and under on race day.  Included in the entry fee is: 

-XRACE finisher medal and goodies

-The first 400 Nippers registered get a size 4 Nippers shirt. 

 

WHEN DOES NIPPERS START?

Nippers start approximately 30 minutes before the main XRACE. You can easily complete the nippers before the main XRACE event begins. At that point, you join with your older child and take on the XRACE challenge. Please note, we do not have any childcare facilities for looking after nippers.

CAN I DO NIPPERS FIRST WITH MY LITTLE ONE THEN THE MAIN XRACE WITH MY BIG ONE?

Yes, you will have time to do both events.

 

HOW OLD DO NIPPERS NEED TO BE?

This one is over to you. There are no lower limits to Nippers. You can follow your Nipper the whole way around! The upper limit is 6. Find out more about Nippers here.

 

HOW LONG DOES an XRACE TAKE?

XRACE should take most teams between 45 and 90 minutes to complete.

 

IS THERE A GRAND FINAL THIS YEAR?

No, there is no Grand Final this year.


WHAT IS RACE PACK COLLECTION?

Race pack collection/pick up is where you get all your race materials so you are fully ready to participate in the event. Your pack includes your XRACE shirts and any other merchandise you ordered. Bring your E-ticket number with you to retrieve your pack. It’s one pack per family.  Nippers items will also be included in your family's pack.  *If you select the courier option when registering online, you can skip race pack collection.

 

WHAT IS TRANSPONDER PICK UP?

Each team member must pick up their timing transponder (timing chip) at the transponder pick up table located next to the race pack pick up zone. Once you have retrieved your transponders, you must tie them onto your shoelaces. At the end of the race, you will return your transponders at the finish chute exit point.

 

WHAT IS THE BILLING NAME ON THE CREDIT CARD?

The billing name on your credit card statement is ‘BRAND NEW DAY LTD’

 

COURIER SERVICE

Our courier delivery option is a premium service for those who don’t mind paying a little extra to avoid the stress of race day race pack collection. When you pay for the courier delivery option, your race pack (including t-shirts and any other goodies included with your entry) are delivered to you prior to the event meaning you do not have to register in person, and that you may show up to the race already wearing your XRACE shirts. We deliver one courier pack per cart; all items arrive in one courier bag, regardless of how many teams/Nippers you've registered.

 

WITHDRAWALS AND REFUNDS

As is the industry standard for events and races, we do not offer refunds for the following reasons: change of mind, family circumstances, date clashes or medical events unless you have purchased Withdrawal Insurance at the time of your family registration.

If you have purchased event Withdrawal Insurance, you can withdraw your family registration for a full refund. Please note, there is one exclusion: you cannot notify us of your intention to withdraw later than the Wednesday before your event.

To apply for your refund if you have Withdrawal Insurance, please fill out our withdrawal form. All refunds will be made directly back to your credit card.

 

I MISSED OUT ON THE COURIER OPTION

If you did not order the courier option at the time of registration, we are sorry but there is no way you can order a courier and have your race packs sent out. You can collect your pack on race day – please bring along your ETICKET with you.

 

I WOULD LIKE TO BUY EXTRA MERCHANDISE

If you did not purchase merchandise at the time of registration, you can visit event the Late Registration tent to purchase items on race day. At this time there is no standalone merchandise store.


Can i TRANSFER TO ANOTHER XRACE?

Yes. If you have registered for an XRACE event and cannot make it, not a worry: you can transfer to any other event in the series free of charge. See information about how to transfer races here.

 

MY MUM OR DAD CAN’T MAKE IT, CAN I RACE WITH SOMEONE ELSE?

Yes, you can enter with another adult family member, over the age of 18, as a Deputy Mum or Deputy Dad.

 

CAN I RACE WITH BOTH MUM AND DAD?

No, XRACE is for teams of two people only – one child and one parent.

 

CAN I RACE WITH TWO KIDS AT THE SAME TIME?

No, XRACE is for teams of two people only – one child and one parent. 

 

DO WE GET TIMED/PLACED?

XRACE is a race. At Brand New Day we believe in winners AND losers. Each XRACE gets a full online timing results sheet, with competitors split by age group. Click here for the results page.

Be sure to LIKE us on Facebook as we have created our own dedicated XRACE Facebook page which is how you will find your XRACE photos and results. Click here to go to our Facebook page.

 

DOES XRACE ACCOMMODATE SPECIAL NEEDS KIDS/ ADULTS?

We strongly believe XRACE is for everyone. XRACE always strives for its design to be inclusive. The XRACE community embraces all abilities. Please contact us with plenty of advance notice so we can make sure we are able to accommodate you. Check out our awesome VIDEOS PAGE for some awesome kids that nailed XRACE.

 

WHAT IF MY CHILD OR I HAVE A PHYSICAL/MEDICAL CONDITION?

On the entry form is a place for you to write down the medical or physical condition. We request that you contact us and outline the condition if there is not enough room on the entry form. Please make sure our team know about it. We need to make sure that you will be safe on the day!

XRACE always strives for its design to be inclusive for all families; our XRACE community embraces all abilities and encourages sportsmanship and friendly competition.

 

WHAT IF MY CHILD OR I feel unwell while racing?

If you or your child does not feel well during the course of the event, please let a volunteer or official know straight away. They will be able to look after you and help you to receive attention from the medical or first aid staff on site.

 

ARE THERE WATER STATIONS ALONG THE COURSE? 

We cannot guarantee that there will be water stations along your particular race course, so please bring a water bottle with you (many teams wear a backpack around the course with water and extra layers). 

There will be water stations at the finish area for you to fill up your water bottles - please note, in an effort to be more sustainable we do not provide cups. 

 

HOW SAFE IS XRACE?

We aim to provide you and your child with the safest possible event. There are volunteers who are there to assist as you should need it. Our volunteers will be wearing bright yellow safety vests, so they will be easy to spot.

If you or your child has a medical and/or physical condition that may require assistance during the course, make sure that you tell us on your entry form when you register. This way, we can advise and make sure our crew or volunteers are there to help you if you need it.

In order to maintain absolute safety at all events we do ask that spectators please refrain from walking, running or sitting on any part of the course. Please listen and obey all officials on the course. They are there to assist in your participation in a fun and safe event.

Finally, only a parent can decide if a child attempts a challenge. No one else.

 

HOW DO I KNOW I AM ENTERED?

You will receive an email of confirmation once you have registered for XRACE (be sure to enter the correct email when you register). 

 

HOW FAR IN ADVANCE SHOULD I ENTER? 

Registration for 2018 races is now open. There are limited places for each event, so register as soon as you are able.

 

IS THERE A LIMIT TO HOW MANY TEAMS CAN ENTER XRACE?

Yes. At each event there are limited places so you will need to get in early to avoid being disappointed.

 

ARE THERE POSTAL ENTRIES?

No. Entries can only be made online. Please note that we only accept Visa & MasterCard. You may also enter on race day, cash only. 

 

HOW MANY EVENTS CAN I ENTER?

You may enter as many XRACE events as you like. As mentioned earlier, XRACE events all have a competitor limit to them, so to guarantee a place on a start line somewhere, get in early! Please be aware that in order to be fair to all teams, we have a policy regarding winning trophies if entering multiple events (see details below) . 

There is no multiple event entry discount.

 

Can my child win more than one Age Group/Grand Champion trophy if I enter more than one event?

Any child that races in more than one XRACE event per season is only eligible to win a trophy the very first XRACE they enter for the season. To win a trophy, either age-group or overall, it must be the first XRACE they have entered this season. We welcome teams that want to compete again to enjoy their XRACE but please come forward and excuse yourselves from any merit trophies. This rule has been instated to keep the race line with XRACE values of fun and fairness. Thank you for this in advance.

 

DO I NEED TO GET ANY SPECIAL EQUIPMENT?

No, you just need to bring yourselves. On the Wednesday before your event, your Race Week Update will be posted at your location page and will include for a checklist of what to bring.

 

HOW MUCH DOES XRACE COST?

XRACE is open to teams of 2 people consisting of a child aged 6 - 14 years and a parent. $34 for the adult and $34 for the child. Included in the entry fee, each team will receive : 

ADULTS:

Your XRACE dri fit technical t-shirt

XRACE finisher medal

Your timing chip

KIDS:

Your XRACE dri fit technical t-shirt

XRACE finisher medal

Your timing chip

Fees exclude standard booking fee.

Please see the Enter page for more information.

 

CAN I CHANGE MY SHIRT SIZE?

Shirt sizes are non-changeable. Our XRACE t-shirt size guides are detailed below. Please select the correct size accordingly. 

 

WHAT ARE THE XRACE T-SHIRT SIZES?

What if it rains?

If it rains, the race goes ahead and we get wet. Some of our most enjoyable XRACES have been in the rain! Dress appropriately with lots of layers and bring a plastic bag or waterproof bag to ensure that your belongings stay dry at the Bag Drop. 

On rainy days we do our best to adjust our challenges to the weather conditions. The only time we cancel or postpone a race is if there is a severe weather warning according to Metservice (see below). 

 

WEATHER CANCELLATIONS

If weather conditions make an event unsafe, we will switch the race to the nearest possible date. This date will be mid-week or possibly even a day earlier where possible.

We will notify by text, email, and Facebook of any date or time changes. As is industry standard, we are unable to provide refunds due to unforeseen date changes.

We cancel only if there is a severe weather warning according to Metservice, and will notify competitors through the channels mentioned above.

 

Can i withdraw my team if I purchased withdrawal insurance?

Yes, if you purchased Withdrawal Insurance with your entry, you can withdraw your team any time before your race and have your entry fee refunded. You cannot purchase Withdrawal Insurance after you have already entered your team. To notify us of your intent to withdraw, please contact us via the Contact Page.

 

CAN I TRAIN FOR XRACE?

Absolutely! XRACE has no specific training, however, you should be able to comfortably walk or jog 3-4km. The best way to train for an XRACE is to get outside and start playing.


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