Select the change that applies to you:

*Note: refunds are only issued to teams who have bought Withdrawal Insurance.


TRANSFER ENTRY

If you are unable to attend your XRACE due to unforeseen circumstances, you may transfer to another XRACE of the same year and face no additional fees. 

HOW TO TRANSFER RACES:

  1. Choose a date/location for the XRACE you would like to attend instead.
  2. On the Wednesday prior to the XRACE you have chosen to attend, visit our website to read your RACE WEEK UPDATE, which will have important details about your race. Please note that your team will not be on the start list if you have switched races (not to worry!).
  3. Print off your E-Ticket confirmation.
  4. Bring your printed E-Ticket confirmation with you on race day. Come at least one hour ahead of the start time to the Late Registration Desk.
  5. Our staff will then provide you with your race pack contents and transponders. 
    *If you selected the courier option and already have your race packs, you still need to visit the Late Registration Desk with your printed E-Ticket confirmation so staff can provide you with new transponders.

See you on race day!

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CHANGE TEAM MEMBER

We don't want your registered child to miss out on racing, so if necessary, a substitute Mum or Dad can race in place of the parent that was originally registered.

We do not allow for the child to be switched for another child, but remember you may transfer your team's entry to a different XRACE at no additional cost.

Please note that the substitute Mum or Dad can either choose to wear the T-Shirt size that was originally ordered during registration, or can choose to buy a different size of T-Shirt at the Late Registration Desk on race day. 

Nippers Parents: if you are just doing the Nippers race, we do not need parent's information (only the Nipper must be registered). 

HOW TO SWAP OUT MUM OR DAD FOR A SUBSTITUTE:

  1. Print off your E-Ticket Confirmation
  2. Bring it to the Late Registration desk at least one hour prior to the start time.
  3. Provide staff with the registered Mum or Dad's name as well as the substitute Mum or Dad's information.

See you on race day!

WITHDRAWAL FORM

AS per our Refund Policy, refunds are only issued to teams who have bought withdrawal insurance.

You are welcome to switch to another race (see transfer entry) at no cost.

NOTE: Please fill out this form ONE team at a time. 

Adult's Name *
Adult's Name
If yes, you do not have to submit this withdrawal form, you can simply transfer your entry - info is located at the top of this page.
I bought Withdrawal Insurance when registering *
If you did not buy Withdrawal Insurance, you are not eligible for a refund.
If you do not know your e-ticket number, please enter 'don't know'.
I selected the courier option when registering, and have already received my pack *
*If you bought Withdrawal Insurance and have already received your race pack by courier, you will receive merchandise return instructions on how to receive your full refund.
So that we can better understand withdrawals, please provide us with your reason for withdrawing.

If you have any other queries or changes, please see our contact us page.