Select the change that applies to you:
*Note: refunds are only issued to teams who have bought Withdrawal Insurance.
If you are unable to attend your XRACE due to unforeseen circumstances, you may transfer to another XRACE of the same year and face no additional fees.
HOW TO TRANSFER RACES:
- Choose a date/location for the XRACE you would like to attend instead.
- On the Wednesday prior to the XRACE you have chosen to attend, visit our website to read your RACE WEEK UPDATE, which will have important details about your race. Please note that your team will not be on the start list if you have switched races (not to worry!).
- Print off your E-Ticket confirmation.
- Bring your printed E-Ticket confirmation with you on race day. Come at least one hour ahead of the start time to the Late Registration Desk.
- Our staff will then provide you with your race pack contents and transponders.
*If you selected the courier option and already have your race packs, you still need to visit the Late Registration Desk with your printed E-Ticket confirmation so staff can provide you with new transponders.
See you on race day!
CHANGE TEAM MEMBER
We don't want your registered child to miss out on racing, so if necessary, a substitute Mum or Dad can race in place of the parent that was originally registered.
We do not allow for the child to be switched for another child, but remember you may transfer your team's entry to a different XRACE at no additional cost.
Please note that the substitute Mum or Dad can either choose to wear the T-Shirt size that was originally ordered during registration, or can choose to buy a different size of T-Shirt at the Late Registration Desk on race day.
Nippers Parents: if you are just doing the Nippers race, we do not need parent's information (only the Nipper must be registered).
HOW TO SWAP OUT MUM OR DAD FOR A SUBSTITUTE:
- Print off your E-Ticket Confirmation
- Bring it to the Late Registration desk at least one hour prior to the start time.
- Provide staff with the registered Mum or Dad's name as well as the substitute Mum or Dad's information.
See you on race day!
If you have any other queries or changes, please see our contact us page.